Rocket Caravans - Warranty

Terms and Conditions

1. General

a. Rocket Caravans New Zealand Ltd (Rocket) provides the following warranty in relation to Rocket Caravans. The benefits of this warranty are in addition to those guaranteed by the New Zealand Consumer Guarantees Act (CGA). Rocket is also governed by and adheres to the New Zealand Fair Trading Act (FTA). This warranty, terms and conditions are subject to the laws of New Zealand and are subject to the exclusive jurisdiction of the Courts of New Zealand.

b. All new caravans come with a manufacturer warranty for the Body Shell, Chassis, Factory Fitout and Appliances. Further details of these the warranty are below.

c. Your warranty may be deemed void if used for a purpose other than the intended purpose for which it was sold.

d. Your warranty may be deemed void if the Warrant of Fitness (WoF), Warrant of Electrical Fitness (EWoF), or Gas Certificate (GWoF) are not kept current.

e. The owner/purchaser or any other person shall not assign the benefit of the warranty without the prior written consent of Rocket.

f. The caravan itself (for the avoidance of doubt, not the appliances and any accessories) is warranted by Rocket as described in this warranty document.

g. To the extent possible, Rocket will reasonably endeavour to pass on all manufacturer warranties relating to the installed appliances and any accessories (for the avoidance of doubt, not the caravan itself) and will make reasonable efforts to ensure the manufacture honours such warranties.

h. We reserve the right to make minor changes to our products from those shown and listed. These changes would be to reflect any relevant law or regulatory requirements changes and to implement any minor technical improvements and/or adjustments.

i. Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished products may be used to repair the products.

j. We are not responsible for delays outside of our control. If our supply is delayed by an outside event, then we will contact you as soon as possible to inform you and we will do our best to minimise any adverse effects.

k. All warranties are “Return to Base.” This means that for any warranty claims, the caravan would need to be brought back to Rocket or a Rocket specified authorised service centre for repairs during normal business hours. Under NO circumstances do we cover repair invoices from unauthorised service centres without prior written agreement from Rocket.

l. Rocket makes no express warranties or representations other than as set out in this warranty document. This warranty does not apply to, nor shall Rocket have any liability or responsibility for, damages or expenses relating to defects caused by misuse, abuse, or failure to maintain the products.

m. Rocket shall NOT have any liability or responsibility in respect of damages or expenses relating to:

i. defects in material or workmanship that did not exist when the product was first delivered;

ii. defects in material or workmanship that become manifested beyond the warranty period;

iii. defects which are not reported to Rocket within sixty (60) days of discovery;

iv. a product that has been altered or modified from factory specifications;

v. accidents, misuse, abuse, abnormal use, improper use, lack of reasonable or proper maintenance;

vi. installation, wiring, service, or repairs improperly performed or replacement parts or accessories not conforming to Rocket’s specifications;

vii. normal wear or deterioration caused by the use of the product or its exposure to the elements;

viii. loss of time, loss of use, inconvenience, travel expense, costs related to procuring any substitute product, transportation costs, any incidental or consequential damages arising out of the non-use of the product, or compensation for inconvenience or loss of use while the product is being repaired or otherwise not available, or other matters not specifically covered hereunder;

ix. the costs or expenses associated with transporting the product to and from Rocket or a Rocket authorised service centre, or storage of the product even where this is necessary to conduct the warranty service.

x. any delay in either replacing or remedying the workmanship or in properly assessing the owner’s claim;

xi. any items or issues listed, detailed, or implied in Section 3 of this warranty document, “Not Covered under Warranty”.

n. The repair or replacement of the products supplied by Rocket is the absolute limit of Rocket’s liability under this warranty. Except where expressly provided by New Zealand law, Rocket shall not be responsible for any incidental or consequential damages or other costs, whether the claim is based in contract, tort or otherwise, including but not limited to: any costs, taxes, fees, levies, or other expenses. The statements of warranty are exclusive and in lieu of all other remedies.

2. Warranty

a. Body Shell Warranty – FULLY TRANSFERABLE

Rocket will repair (or at its option, replace) any water ingress in the body shell via factory sealed seams or factory installed penetrations (i.e., windows, doors, vents, etc.) for 5 Years from the date of purchase, subject to conditions (which are available upon request).

b. Chassis Warranty – FULLY TRANSFERABLE

Rocket will repair (or at its option, replace) any factory installed chassis members, included corner steadies and overrun device (excluding axels and braking system) for a period of 5 Years from the date of purchase, subject to conditions (which are available upon request). Rocket will repair (or at its option, replace) any factory installed axle or braking system (excluding brake drums and shoes) for a period of 12 months from the date of purchase, subject to conditions (which are available upon request).

c. Factory Fitout – FULLY TRANSFERABLE

Rocket will repair (or at its option, replace) any factory fitout items and covers workmanship and material defects for a period of 12 months from the date of purchase, subject to conditions (which are available upon request). For clarity, the factory fitout includes the factory installed plumbing (water and gas), electrical systems, and joinery.

d. Appliances

New: for the avoidance of any doubt, new appliances refers to appliances that are previously unused and installed as new by Rocket.

Caravan and commercial appliance manufacturers provided their own warranties. Most are 12 months on new products. Some commercial appliances will have different warranties when installed in a mobile unit.

To the extent possible, Rocket will reasonably endeavour to pass on all manufacturer warranties relating to the installed appliances and any accessories (for the avoidance of doubt, not the caravan itself) and will make reasonable efforts to ensure the manufacture honours such warranties.

Used: for the avoidance of any doubt, used appliances refers to appliances that are previously used and installed as used by Rocket.

Any used appliances installed by Rocket will be fully disclosed prior to purchase and installation. The warranty on any used appliances will be determined at the time of purchase.

3. Not Covered under Warranty

a. The warranty does not extend to damage caused by: commercial use, involvement in an accident, being towed improperly or not by a standard passenger vehicle.

b. The warranty does not extend to damage caused by: failure on the part of the owner/purchaser to properly maintain or suitably store the caravan; failure on the part of the owner/purchaser to follow any instructions or guidelines provided by Rocket pertaining to routine maintenance and repair service; any installation of a product on chassis other than original factory installation.

c. The warranty does not cover specific types of damages caused by wear and tear or other means when the caravan is used for permanent living or rental purposes including but not limited to: tears, punctures, and fading to fabric items.

d. The warranty does not cover damage caused by the continued use of any caravan after any defect becomes apparent or would have become apparent to a reasonably prudent operator/user or any alterations or repairs undertaken by unauthorised repairer.

e. The warranty does not extend to failure of an item when not used in accordance with the manufacturer’s recommendation.

f. The warranty does not extend to maintenance items that are the responsibility of the owner/purchaser, including, but not limited to: brakes, tires, wheel bearing maintenance, proper torque of wheel nuts, light bulbs, paint, and air & water filters.

g. The warranty does not extend to breakages due to general wear and tear or heavy handiness including but not limited to: windows, window latches, curtains/blinds, flooring/carpet, wheels, hatches, locks, corner legs, exterior panels, paint, panels, scratches, damages from road elements, improper cleaning solvents, and trims.

h. The warranty does not extend to tears, punctures, shrinkage, softening, fading, or soiling of fabric items such as awnings, blinds, insect screens, cushions, mattress covers except for defects in material or workmanship.

i. The warranty does not extend to damage caused by condensation being left untreated on fabrics, timber, or metal.

j. The warranty does not cover damage caused by: theft or fire; incursion by vermin or other pest; stone strike, hail, windstorm, lighting, external fire, unusual environmental conditions, or act of God.

4. Owner’s responsibility

a. Regular and proper maintenance as recommended by Rocket.

b. To keep Warrant of Fitness (WoF), Warrant of Electrical Fitness (EWoF), or Gas Certificate (GWoF) current or the warranty may be deemed void.

5. Claims

a. The owner/purchaser is bound by this warranty policy and must promptly notify Rocket of any defects in the products and must not perform or cause to be performed any work or repairs without the express permission of Rocket in the event of any warranty claim or claim under the CGA.

b. The owner/purchaser must make the products available to Rocket (or a Rocket specified authorised service centre) for inspection and testing during normal business hours or at an agreed time.

c. If after inspection and testing by Rocket, no defect is found, the owner must pay Rocket the usual service rate for the inspection and testing provided.

d. If the products purchased and received by the original purchaser have a transfer of ownership due to a sale, trade, or any other means, resulting in a new owner of the products, said products are deemed as used. As specifically stated in this warranty document, some warranties are fully transferable for the effective term. Some appliance manufacturer warranties may not transfer from the original purchaser and as such Rocket has no obligation to honour these non-transferable warranties.

updated 30 May 2023