Privacy Policy
Rocket Caravans Limited (RCL) understand you value privacy and we want to make your online experience satisfying and safe. Our privacy policy describes our obligations to you.
Use of this website is subject to this policy, and also applies to our Facebook and Instagram social media accounts.
Data collection
We collect only personally identifiable information specifically and voluntarily provided by visitors to this website. RCL receives limited identifiable information, such as name, title, company address, email address, and telephone numbers, from website visitors.
Typically, identifying information is collected to:
• Register for certain areas or features of the site
• Enquire for further information
• Distribute requested reference materials
• Initiate support or service request
RCL policy is to limit the information collected to only the minimum information required to complete a visitor's request. In any instance where non-mandatory information is sought, the website visitor will be notified at the point of collection and provided with the opportunity to opt-out. Visitors are also able to send emails through this site. Messages will contain the user's screen name, email address and any additional information the user may wish to include in the message.
Use of data
A user may choose to provide personal information in the following examples:
• Order publications or reference materials
• Participate in "join our mailing list" initiatives
• Contact us for further information
• Register for events
• Initiate support or service request
When a visitor provides personal information to us, we use it only in connection with the purposes for which it was provided to us. (or as apparent from the context of collection). This data is not shared with other entities or shared with a third party, other than as described in this statement or otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.
RCL makes every practical effort to avoid the excessive or irrelevant collection of data. If a visitor believes the site has collected excessive information.
Except for the mailing list initiative described above, where visitors explicitly choose to receive specific RCL marketing, support or other materials, RCL will not use personal data collected from our website to facilitate unsolicited marketing activities.
Cookies and log files
Cookies may be used on some pages of our site. "cookies" are small text files placed on your web browsing device that help us provide a more customised website experience. For example, a cookie can store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. RCL's policy uses cookies to make navigation of our websites more accessible for visitors and facilitate ease of access. Site statistics are compiled by third parties, (such as Google), and therefore your IP address may be passed to third parties for statistical reporting only.
If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our website. However, other functionality in the site may be impaired. After termination of the visit to our site, you may delete the cookie from your web browsing device.
To properly manage our website, we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains, geographic locale and browser types. These statistics are reported in the aggregate to our webmaster. This ensures that our website presents the best and effective web, and mobile experience for visitors.
Third parties
It is RCL's policy only to disclose information to third parties under the following circumstances:
As required by law through subpoena, search warrant, or other legal correctly sanctioned processes
When explicitly requested by an authenticated visitor and notified in writing
When required to deliver publications or reference materials requested by a visitor
When required to facilitate events hosted by a third party
In connection with resolving a support or service request
RCL's policy is to disclose information to third parties upon visitors submitting their requests (e.g., when ordering a publication, we display the party fulfilling the order). The RCL website does not collect or compile personally identifying information for dissemination, or sale to outside parties for marketing purposes, or host mailings on behalf of third parties.
Personal data collected by RCL may be transferred or disclosed to third-party service providers (and, their subcontractors and associates who process the information on RCL’s behalf). These service providers, subcontractors and subsidiaries include providers of information technology, identity management, website hosting and management, data analysis, data back-up, security, and storage services. They may be located outside the country where a visitor is located. As a result, a visitor’s information may be transferred outside the country where they’re located.
Third-party links
Several places throughout rocketcaravans.co.nz may potentially link to other websites that do not operate under rocketcaravans.co.nz's privacy practices. When you follow links to other websites, RCL's privacy practices no longer apply. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.
Data retention
Some of the information we receive is not retained. Contact information about visitors (such as information generated through registration for access to areas on the site) will be kept as long as the information is required to service the contact request completely, or until a user request that we delete that information. Mailing list information, discussion posts and email are kept for only the period considered reasonable to facilitate the visitor's requests.
Choices
Personally identifiable information provided to RCL through this website is provided voluntarily by visitors. Should visitors subsequently choose to unsubscribe from mailing lists or any registrations, we will provide instructions or communications to our visitors; or a visitor may contact us at privacy@rocketcaravans.co.nz
Privacy and SPAM
RCL is aware of its Privacy and SPAM compliance obligations.
As RCL is based in New Zealand, New Zealand law will is the default compliance regime. Where relevant, we will comply with the "Privacy Act 2020" and for unsolicited electronic communications "The Unsolicited Electronic Message Act 2007."
Access
Each visitor has the right to access to personal data they have submitted through our website. Enquiries about the accuracy of identifying information previously submitted to RCL through this website, or requests to have outdated information removed, should be directed to privacy@rocketcaravans.co.nz. RCL is committed to providing reasonable, and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. When requested, and practical, RCL will delete identifying information from current operational systems.
When RCL retains personally identifiable information, RCL assumes responsibility for keeping an accurate record of the information once a visitor has submitted, and verified the data. RCL does not assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if RCL is informed that any personal data collected through a website is no longer accurate, RCL will make appropriate corrections based on the authenticated visitor's updated information.
Security
RCL have implemented generally accepted “best practice” standards of technology, and operational security to protect personally identifiable information from loss, misuse, alteration or destruction. RCL’s policy uses secure socket layer technology for the protection of credit card, or financial transaction information submitted through web forms if relevant.
Our site uses the highest-level HTTP/2 secure technology SSL encryption.
Legal
Unless stated otherwise, the copyright of all material on this site is held by RCL, and provided that persons accessing the website undertake responsibility for assessing the relevance and accuracy of its content.
The legal entity within New Zealand, and provider of this website is Rocket Caravans Limited. (NZBN 9429050716982)
Modifications
RCL reserve the right to modify or amend this statement at any time by publishing an updated version here. The current version of the statement will be accessible on this website.
Enforcement of this Privacy Policy
If you have a query concerning this policy, please contact us at privacy@rocketcaravans.co.nz
dated: 3 May 2023